Support

Coreit Support Services help clients increase the operational efficiency of their data centres, integrated systems, and heterogeneous environments. We provide a single point of contact for questions and issues spanning multiple vendors, product lines, and solutions.

Our Support Services encompass a full end to end service offering , ranging from maintenance, through expert user support to guaranteed service levels with fixed problem resolution times, as well as maintenance of the current technological state of the environment.

Support services include:

• Single-source accountability for hardware, software, and third-party peripherals
• Multivendor support services for IBM, Hitachi, Lenovo, Juniper, Cisco, Coreit Cloud Complete
• Maintenance for all servers and storage systems regardless of manufacturer, platform, or age – even end-of-life systems
• Remote application management for different backup solutions
• Remote systems and network management
• Consolidated contract management
• Quick resolution with a proven, systematic approach
• Direct, real-time access to expert IT technical support engineers

Beyond the core support team, you also have access to the skill sets of advanced, field-based support engineers. Our support teams specialise in defined technology suites and provide level three and level four support services. In addition, field-based services teams are available for emergency onsite support as needed.

Our support engineers participate in rigorous internal and manufacturer-led training programs. We hold certifications specifically related to unified solutions and have been recognised by technology leaders for our support expertise.